Normally spotty cell-service is only a minor inconvenience, but for the people of Alma it has gotten so bad that the Harlan County Sheriff's Office and power providers are reaching out.
In a letter to Verizon Wireless sent to NTV, Twin Valley Power District, the main power provider to Alma, spelled out their issue.
During weekends in the summer numbers can rise to 60,000 because of visitors to the area around Harlan County Lake. Normally population sits at just under 3,500 people.
This puts a strain on cell service and makes it "impossible to complete a call during these busy times."
In the letter Twin Valley also stated that they often cannot reach their personnel in times of emergency which could delay response and included examples of their essential emergency functions. These include: power outages; shutting off power to a building on fire so that it is safe for emergency crews; and high voltage wires falling on a vehicle trapping its occupants.
Twin Valley said they informed Verizon last year of the same issue and were told that a COW would be moved into the area to accommodate busy times and were even given a work order number.
They are now requesting again that Verizon once again investigate this issue and that "more temporary or permanent resources be developed for this area" as the summer holiday season is still in full swing.
The Sheriff has also stated that his office "receives complaints continuously from the public in regards to the poor cell service."
He says he has been calling and emailing Verizon staff to relay the complaints and cannot get a response from Verizon other than "we are looking into it.
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